Returns & Exchanges
We want you to be fully satisfied with your Au Vodka purchase, which is why we offer a 14-day return window for unopened and sealed products. Due to the nature of our luxury spirits, we cannot accept returns on bottles that have been opened or have a broken security seal.
Check Eligibility
Ensure your items are in their original, unopened packaging with all security seals intact within 14 days of delivery.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization and the correct return address.
Secure Packaging
Safely pack your gold bottles in their original protective shipping materials to prevent breakage during transit.
Receive Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing